Mannerly Leadership

"There are rules of courteous behavior to be learned, fixed methods of procedure tested by long experience, and handed down by tradition to make life more pleasant. Manners improve with practice. Don't be polite today, impatient and uncivil tomorrow; morose and sulky at home, affable at the office; obliging toward your friends and unfriendly toward strangers. Don't reserve your best behavior for special occasions. You can't have two sets of manners, two social codes - one for those you admire and want to impress, another for those whom you consider unimportant. You must be the same to all people." - Lillian Eichler Watson

From: Leadership...with a human touch, February 8, 2000, Page 2