​Please check out my latest audio recording from the Successful Quitters Podcast With Sara Nunez. You can listen to the podcast by clicking on the AUDIO PODCASTS & RADIO INTERVIEWS button at the top of this page, then click on the PODCAST INTERVIEWS tab and scroll down and click on the Successful Quitters Podcast tab.

How important is it for a company to provide quality customer service today?

Would you purchase a product or service from a company that provided sub-par service?

I recently changed my pharmacy provider because the big-brand company I had been using for years had been consistently making mistakes in refilling my prescriptions. When I pointed out the errors, they seemed reticent about making things right. Even when I told them I was taking my business elsewhere, they didn't seem to care.

We recently had to replace our dishwasher after ten years. This got me thinking about appliances that were made when I was growing up.

According to appliance repair school, TradeSkill, appliances manufactured in the 1970s lasted between 30 - 50 years, and even if they broke, they were easy to repair.

The appliances of today, with their state-of-the-art 21st-century technology, generally last about a decade or less.

In addition, appliances account for more than half of the world's electronic waste.  

Many companies today appear to be apathetic about providing quality customer service. This indifferent attitude is costing many organizations significant money as customer research indicates almost 80% of consumers make a purchase based on the caliber of service they receive.

Please check out the video below about the importance of providing every prospect and customer with exceptional customer service and leave me a comment about your feelings related to the customer service you receive today as opposed to fifty years ago.  
      

What does it mean to remember someone, to memorialize them?

It's been said that we all die twice, once when we stop breathing, and the second time, a little later, the last time someone remembers us or mentions our name.

Memorial Day originated after the American Civil War but became an official national holiday in 1971. It was originally known as Decoration Day and honors the men and women who died serving the United States as members of the military.

While we all want to be remembered, very few of us will leave a legacy that will last for generations. One hundred years from now, most of us will be forgotten.

But our legacy can live on even if nobody remembers our name through the connections we make with others today.  

Most of us either grew up with or have seen or heard about Fred Rogers. Mr. Rogers, on his television show, Mr. Rogers Neighborhood, educated so many young people, including me, on public television.

When Fred Roger died in 2003, his family was going through his effects and found his wallet. Inside the wallet was a scrap piece of paper on which Mr. Rogers had written four simple words, "Life is for service."

If you want to leave a lasting legacy when you are gone, create a life of example, of service, and of resiliency. Impart the things you believe are important to your family, friends, and associates, and be an exemplar of someone who connected with others and spent their life in service for the betterment of others.

On this Memorial Day, as we honor those who gave the last full measure of devotion for our country, as it says in John 15:13 - "Greater love has no one than this, that he lay down his life for his friend."