How important is knowledge when it comes to your business, or everyday living, for that matter?
When I was a Hostage Negotiator with the Cincinnati Police Department SWAT Team, we practiced Tactical Empathy, which was a commitment to the person we were negotiating with, to understand their world (understand it, not necessarily agree with it.)
By practicing empathy, we developed trust with the person we were negotiating with which allowed us to gain knowledge that led us to being able to develop solutions that helped solve the problem the person was having. This knowledge assisted us in getting the hostages and the hostage-taker, out safely.
Having knowledge can allow you to gain influence over another individual which may hopefully lead to behavior changes.
Check out this video about how a vendor was able to use his knowledge to make the best deal possible when dealing with a savvy customer.
Author & Motivational Speaker
Terry is a sought after speaker who believes in the power of a story to motivate, inspire, and help others lead their uncommon and extraordinary lives. By combining his eleven-year cancer journey with his diverse business, athletic coaching, and hostage negotiating expertise, he delivers compelling yet relatable presentations for conferences, on-line events, panels, meetings, and seminars.